Privacy Policy

When you use Tenjin Factory's services or contact us, we collect information you provide directly. This includes your name, email address, company name, and details about your project or inquiry.

When you visit our website, we may collect technical information such as your browser type, device type, and pages visited — but only if you consent to analytics cookies.

We don't purchase data from brokers or collect information about you from third-party sources.

We use your information to respond to inquiries, provide consulting and education services, and communicate about engagements you've requested.

We won't sell your data to third parties. We don't run targeted advertising using your personal information. Your data is used only for the services and communications you've engaged with.

We do not share your personal information with third parties except where necessary to provide our services (e.g., payment processing) or where required by law.

If you pay by credit card, your payment information goes directly to our payment processor. We do not store credit card numbers on our systems.

We may disclose your information if required by Singapore law or in response to a valid legal request.

Your data is stored on secure servers with encryption for data in transit and at rest. Access to personal information is restricted to team members who need it to provide our services.

We retain your information for as long as you have an active relationship with us, plus any period required by Singapore law for record-keeping purposes.

Under Singapore's Personal Data Protection Act (PDPA), you have rights regarding your personal data. You can request access to your data, ask for corrections, or request deletion (subject to legal requirements). You can also withdraw consent for certain uses of your data.

To exercise these rights, contact us at contact@tenjinfactory.com. We'll respond within 30 days.

When you first visit our website, a consent banner lets you choose which cookies to allow. Your choice is saved in your browser and remembered on future visits. You can change your preferences at any time using the "Cookie Settings" link in the footer.

We use three categories of cookies:

Essential cookies are required for the website to function. They handle basic site navigation and cannot be disabled.

Analytics cookies help us understand how visitors use the site. We use Google Analytics (GA4) to measure page views, session duration, and general usage patterns. When analytics cookies are denied, Google receives only anonymous, cookieless signals — no identifying data is stored on your device.

Marketing cookies are used to measure the effectiveness of advertising and to show relevant ads on other websites. When denied, no advertising cookies are placed and no data is shared for personalization.

Our site implements Google Consent Mode v2, which means Google's tags adjust their behavior based on your consent choices. If you deny analytics or marketing cookies, Google does not set those cookies and instead sends limited, cookieless pings that do not identify you.

We may use third-party tools for analytics, communication, and service delivery. Each third-party service operates under its own privacy policy. We recommend reviewing their policies separately.

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. If we make significant changes, we'll notify you by email where possible.

If you have questions about this privacy policy or your personal data:

Tenjin Factory
Singapore
Email: contact@tenjinfactory.com